Returns & Exchanges
At Lyychee, your satisfaction is our priority. We want every purchase to feel right. If for any reason it doesn't, we've got you covered.
Return Eligibility
We accept returns under the following circumstances:
Seller's Fault — Free Return Pickup
Product was damaged during transit
Product received is different from what was displayed on our website
Change of Mind — Customer Pays Shipping
You didn't like the product upon receiving it
The product doesn't suit you or meet your expectations
Conditions for All Returns
Return request must be raised within 7 days of delivery
Product must be unused, unworn, and in original packaging with all tags intact
An unboxing video is mandatory for all return requests — no exceptions
Items damaged due to mishandling after delivery will not be accepted
How to Raise a Request
Record a clear unboxing video at the time of receiving your order
WhatsApp us at 9100760020 within 7 days of delivery with your order number, unboxing video, and reason for return
Our team will review and respond within 24–48 working hours
Shipping
Damaged/wrong product — pickup arranged at no cost to you
Change of mind — return shipping charges to be borne by the customer
Resolution
Upon approval, Store Credit equal to the product value will be issued within 15 days of successful pickup
Store Credit can be used on your next purchase on Lyychee
Exchange Policy
Prefer an exchange over Store Credit? We're happy to help, subject to stock availability. Please mention your preference when raising your request on WhatsApp.
Important Notes
We do not offer cash refunds — Store Credit only
We currently do not service return requests for international orders
Requests raised beyond 7 days of delivery will not be entertained
Need Help?
WhatsApp: 9100760020
Email: aadvikcreation2023@gmail.com
Response time: 24–48 working hours.